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Returning Fido Internet Modem

I'm a participant level 1
I'm a participant level 1

I  moved out of Toronto last year, Sept. 2020 and moved to Niagara Falls. I called Fido to cancel my internet account which they did.  The agent I spoke to said that he will send me a box to use and mail the modem.  I never received the box. I called in Oct.2020, and then Nov. 2020 making to follow up but they told me, due to covid--there's a delay in sending me the box. 


It is now April 2021, 8 months later and have yet to receive the box.  What should I do with the MODEM?  I can't use it. Fido doesn't service Niagara.  Is there a place where I can drop off the modem at? 


Please advice. 



Hey @Imelda2! Philippe here. I hop you're doing well. Smiley


I recommend you contact us here for options and to make sure this is properly returned on your account. You can also request a PM from the community for assistance as well.