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Poor Service

I'm a participant level 2
I'm a participant level 2

Ridiculous situation here.

Thanks to FIDO support team.

I am moving addresses and the new address doesnt have FIDO service apparently.

Had to cancel the service from FIDO due to that reason.


I specified the date of closure twice in bold letters but the service was cancelled rightaway.


Left with no internet due to the support team error.

How am I supposed to work from home ?

How are my kids gonna attend their schools ?

What about the money which has already been paid for the service ?

Absolute RUBBISH !!


Former Moderator
Former Moderator

Hey @Dipan!


We do apologise for what happened and we appreciate that you took the time to let us know.


That said, if you contact us we can reactivate the service for now, and then set a new cancellation on the date you need it cancelled.


Have you done that?



I'm a participant level 2
I'm a participant level 2



Yes so they said that they had "raised a case" for the service to be re-instated which was cancelled on a wrong date due to FIDO support team error.

And said that the case would take 2 to 3 business days.

I would be moving in 5 business days so doesnt make any sense.

Also the second person I talked to said that someone called "claiming to be me" to reinstate the service.

I am not sure whats going on.

All I wanted was my service transferred and if the service is not available at the new location thats not my problem.

Former Moderator
Former Moderator



I'll send you a PM so we can take a look. Talk to you soon!