I logged the complaint since today afternoon (25 Jan 22) and they had confirmed that the internet issue would be resolved by 8pm. However it's mid night but still the issue hasn't been resolved. When I called customer care to logged a complaint, I told the technical executive that we have a great dependency on Internet and please get this resolve on expedite basis. After that as advised by technical representative, I restarted my Internet router several times but nothing effective happened. At 9pm I tried to connect again but the support hours are till 8pm only. Subsequently, I tried to connect someone over the chat support in the hope that they might provide any solution for my issue. However, after having multiple attempts and wait of 2-3 hours nobody has connect with me to hear my comcern.
We aren't expecting this level of support and poor commitment from Fido.
