On hold for more than 1-1/2 hour

On hold for more than 1-1/2 hour

On hold for more than 1-1/2 hour

SOLVED
Rav11
I'm a Participant Level 1

On hold for more than 1-1/2 hour

Dec 8, 2020

Hi

 

I called Fido Internet at 888 236 3436 as well as on Chat and was on hold for more than 1-1/2 hour. Finally, I fed with it and cut down the phone, discontinued the chat.

Fido Internet Service is behind closed door customers do not inow how to contact them, they are very prompt in following up on Bill payments but when it comes to Service, it's absolutely rediculous.

 

It's more than a week time I am unable to talk with Fido Internet agent!!

Accepted Solution

Re: On hold for more than 1-1/2 hour

Solved by Moderator

Hey @BP13,

 

We apologize for the delays, we're a bit busier right now but we're working as fast as we can to assist everyone. If you still need help, you can also reach out to us on Social Media for help. 

View solution in context
3 REPLIES 3
FidoClaudia
Moderator

Hey @Rav11,

 

We've answered you in PM, we will continue looking into it there. 



BP13
I'm a Participant Level 2

I know how you feel im going through the same stuff

Hey @BP13,

 

We apologize for the delays, we're a bit busier right now but we're working as fast as we can to assist everyone. If you still need help, you can also reach out to us on Social Media for help.