Not Internet connection

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I'm a Participant Level 1
I'm a Participant Level 1

Not Internet connection

The network at first became very slow and after I restarted the modem, it didn't work at all.  The lights on the modem is still flashing tho.  What can I do now? Any technical support phone number?

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Re: Not Internet connection

Hey @San4

 

I'm sorry you're having trouble with your Home Internet service at the moment. Sad

 

We do have a Tech Support team available 24/7 to help over Live Chat or via phone!

 

If you prefer calling, simply dial 611 from a Fido phone or 1-888-481-FIDO (3436) from any device. They'll be able to transfer you to the correct department.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Not Internet connection

I have tried those options but I couldn't get somebody on line for over an hour now. How can I get the issue resolved ?

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Re: Not Internet connection

Hello @bsanthcan

 

It will be necessary to speak with our technical support to have this fixed.

 

You can reach them easily on the number we provided above.



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