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No internet connection on my new Fido modem

Silas1
I'm a Participant Level 1
I'm a Participant Level 1

January 2021

I just got my new Fido modem connected everything updated my account online but only the power light , 2.4g light and a blinking home light with an arrow. I have tried rebooting it several times but it's just not connecting to internet 

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1 REPLY 1

KAPABLE-K
MVP MVP
MVP

January 2021

Hello @Silas1,

 

Welcome to the community!

 

Did you try checking the coax cable just to make sure it is good also if you have a splitter on the line remove it.

 

If everything looks good on your end and it's still not working contact Fido's internet technical department at 1-888-236-FIDO (3436) and they can troubleshoot it for you.



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