Having a tech issue and need help please!

Having a tech issue and need help please!

Having a tech issue and need help please!

KellyM2
I'm a Participant Level 1

Having a tech issue and need help please!

I'm having an issue signing into my internet, because of 2 problems. 1.) There's a problem with my wireless adapter or access point.  2.) My "Wi-fi" doesn't have a valid IP configuration.  

At least thus is what the trouble shooter on my laptop is telling me. Can someone please tell me what i can do to fix this issue.

 

Thank You

1 REPLY 1
KAPABLE-K
MVP

Hello @KellyM2,

 

Welcome to the community!

 

Did you try restarting the modem?

 

Try connecting the laptop directly to the modem through the ethernet port.

 

If you are still having problems reach out to Fido internet technical department1-888-236-FIDO (3436).