No email from Fido notifying that "they will no longer provide services after May 6, 2024"

[happihoneybee]

I got no notice from them what so ever. I checked my PDF internet bills, my account page, everywhere, still no notice. Am I blind? If this important notice is this hard to be seen are they being professional? 

Is the internet being disconnected across Canada for sure? How come my friend who told me about this got an email notice but not me? 

Do I still have to call them even if I got no message from them what so ever? 

[FidoLony]

Hey @happihoneybee,

Welcome to the community! 

All affe ted users should've received an email and/or a bill confirmation of when it was set to end.

If you didn't receive the information, it's possible the contact in your account is not updated properly. 

You can always double check them with our customer care team here. 

[Alyssa98]

Hello,

I never received an email and it's almost mid Aug. I really would have never known if I didn't see that Fido didn't take received my bill payment for internet services. I called them regarding my internet and they told me they will be disconnecting internet services this month. Why didn't a receive an email about fido ending? You have my email on file,  as I get my confirmation of payments every month... seems weird.

Regardless, I am switching to the promo given on the phone by the customer agent that I spoke with but it was weird how I was warned way earlier about the services ending. I've been a fido customer for years and never had an issue receiving emails about anything else...