Modem doesn't work in other locations

Modem doesn't work in other locations

Modem doesn't work in other locations

San21
I'm a Participant Level 2

Modem doesn't work in other locations

So I recently got my modem from fido. I set it in my living room and it worked, but I tried connecting it to a different outlet in my house and the internet wouldn't work. Some of the lights were on but others like the @ light and second home symbol were not lit up. None of the devices in my house were connecting to the internet in this location. Please let me know if there is something that can be done to fix this issue.

1 REPLY 1
KAPABLE-K
MVP

Hello @San21,

 

Welcome to the community!

 

I understand you are connecting it to a different outlet in the house are you also connect the coax cable when you are relocating it and is that coax cable connected to the main cable?