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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 99760 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32361 Views
  • 16 replies
  • 3 likes

Internet Technician Service is Excellent!

Hello,   I had scheduled an internet technician via tech support. I am extremely happy with the tech support team the way they help me book the technician when I shifted to new location. Over and above the technician was extremely skilled and qualifi...

Heena by I'm a Participant Level 1
  • 385 Views
  • 1 replies
  • 2 likes

First Bill for new Internet Connection

Hello: I am trying to understand my first bill for a new internet home connection ($45 per month net of $30 credit for the first 12 months):  Jan 25, 2021:  Order placed for a new connectionJan 26, 2021:  Modem receivedFeb 03, 2021:  Bill received fo...

IMS25 by I'm a Participant Level 2
  • 320 Views
  • 1 replies
  • 0 likes

OBS video stream dropped frame (upload issue)

Hi, I have constant dropped frame trying to stream to Facebook Live using OBS. At first when I install the internet, upload was always less than 2Mb/s (I have 150/15 plan).I've put a ticket in and now upload speed seems stable (mostly 16Mb/s flucates...

enochcheng by I'm a Participant Level 1
  • 294 Views
  • 1 replies
  • 0 likes

can't get a human on the phone

please stop playing the same really bad music over and over and over and over again while waiting to connect to customer service, the wait time is really bad and the music makes it worse. dont make your customers listen to the same song over and over...

Louis1111 by I'm a Participant Level 1
  • 286 Views
  • 1 replies
  • 1 likes