Internet keeps dropping

Internet keeps dropping

Internet keeps dropping

cirex_peroche
I'm a Participant Level 2

Internet keeps dropping

Our home internet connection keeps dropping intermetently... tried power cycling the modem. The cables are connected properly and no issues. 

1 REPLY 1
FidoClaudia
Moderator

Hey @cirex_peroche,

 

That's quite odd!

 

Please try the following: Power off and unplug the modem from the power outlet. Wait 30 seconds, plug it back in the power outlet and power it back on. Wait for the modem to boot back up. 

 

If you're still experiencing issues, I invite you to contact our Home Internet Technical Support team to 1-888-236-FIDO (3436).