Interim Modem Troubleshooting

[Juddzz]

@Modem - My modem kept cutting out and stopping entirely. Support booked a technician for 4 days out but that's a long time to go without.

 

From the warmth of the modem I wondered if overheating was a problem. I positioned a fan in front of it about 7 hours ago and it's had only one momentary blip since then! 

[KAPABLE-K]

Hello @Juddzz,

Welcome to the community!

It sounds like the issue is with your modem if you want you can contact customer support and have them process an exchange through a store close to you and hopefully that can get you up and running faster without having to put a fan in front of it.