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Interim Modem Troubleshooting

Juddzz
I'm a participant level 1
I'm a participant level 1

@Modem - My modem kept cutting out and stopping entirely. Support booked a technician for 4 days out but that's a long time to go without.

805A20EB-3C7E-4D6B-A2E1-71AED17CF2D1.jpeg

From the warmth of the modem I wondered if overheating was a problem. I positioned a fan in front of it about 7 hours ago and it's had only one momentary blip since then! 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @Juddzz,

 

Welcome to the community!

 

It sounds like the issue is with your modem if you want you can contact customer support and have them process an exchange through a store close to you and hopefully that can get you up and running faster without having to put a fan in front of it.