How to add my new home internet account to old existing profile at fido

[johnmanni]

I just subsribed to new home internet but I still have old profile for home internet which I cancelled in 2019. I am just wondering how can I add my new account to it. I don't want to use another email to create new account or is there option to delete the old profile so that I can create new one. Thanks

[johnmanni]

Please send me the PM since I can't reach CSR on chat, I have been waiting for an hour. I can't even see my bill details since I cannot attach my new account to my profile.

[FidoPhilippe]

Hey @johnmanni! Philippe here. I'll send you a PM shortly.

[FidoVanessa]

Hey @johnmanni! Welcome to the community.

You'll need to reach out to customer service so we unlink your old profile! You can use all the different channels to contact us here, or we can send you a PM. Let us know.