How do I return a modem during COVID19?

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

How do I return a modem during COVID19?

Hi all, I cancelled my home internet last Sunday (2 days ago) since I am relocating, and was informed that I need to return the modem within 5 days to avoid a $250 charge. However, due to the COVID-19 situation, all local FIDO stores are temporarily closed. I have called customer service twice and have stayed on the line for over half an hour with no answer, could someone please help me with this? 

 

 

Flag this to a Moderator
Message 1 of 2
827 Views
Highlighted
Moderator
Moderator

Re: How do I return a modem during COVID19?

Hey @violetL,

 

We understand it is not possible to reach a Fido store at this time, however, we can also send you a prepaid return label so you can send it back to us via UPS!

 

If you wish to proceed you can contact us here and we'll be happy to help you. 😊

 

 



Flag this to a Moderator
Message 2 of 2
809 Views