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How I return modem. Store not accepting

Janey2
I'm a Participant Level 1
I'm a Participant Level 1

I cancelled my home internet service and have not received any confirmation of the cancellation by email.  And I went to return my modem in store (which on your website specified "Get the Right Hardware (exchange/swap equipment)".  But they advised they don't accept the equipment.   So I need to send it back via mail.  Can you please send me the box and mailing label to return it?  Thanks! 

1 REPLY 1

FidoStephane
Moderator
Moderator

Hi there, 

 

This is something you would need to communicate with our customer service. 

 

You can reach us using any of these following methods: https://www.fido.ca/consumer/contact-us 

 

Alternatively, we can send you a PM here on the Community should you prefer. 

 

Thank you