How I return modem. Store not accepting

[Janey2]

I cancelled my home internet service and have not received any confirmation of the cancellation by email.  And I went to return my modem in store (which on your website specified "Get the Right Hardware (exchange/swap equipment)".  But they advised they don't accept the equipment.   So I need to send it back via mail.  Can you please send me the box and mailing label to return it?  Thanks! 

[FidoStephane]

Hi there, 

This is something you would need to communicate with our customer service. 

You can reach us using any of these following methods: https://www.fido.ca/consumer/contact-us 

Alternatively, we can send you a PM here on the Community should you prefer. 

Thank you