Home internet modem not working

[SJ10]

Well got the new home internet.tried to connect the modem but The first light is lit... nothing else works

[arbab92]

Are you sure your services are activated at that very moment? May be you have the device(modem) but it is not linkd with your account. Please call technical support for that.

Thank you 

[FidoKenny]

Hello @SJ10 and welcome to the Commnity.

What have you tried so far to fix this?

Also, did you get a chance to contact our technical support? To find the way to reach them, you can check our contact page here. 

Let us know.