Home internet activation pending

Home internet activation pending

Home internet activation pending

I'm a Participant Level 2

Home internet activation pending

Same problem here. It always says 

You’ve got a pending request...

So frustrated. and the staff at the store kept saying it is super easy. and then I called customer service and the agent told me that maybe the staff at the store missed one step.... so he could not push through the order.... 

3 REPLIES 3
Moderator

Hey @aliciaruru and welcome to the Community.

 

Sorry to see that you are having trouble with your activation.

 

So from what I understand here, you already have your modem?

 



I'm a Participant Level 2

thank you for your reply.

Yes, I pick up the modem yesterday and the @ sign is not lit up. 

We'll check things out on our side Smiley

I'm sending you a PM