Home internet activation pending

[aliciaruru]

Same problem here. It always says 

You’ve got a pending request...

So frustrated. and the staff at the store kept saying it is super easy. and then I called customer service and the agent told me that maybe the staff at the store missed one step.... so he could not push through the order.... 

[FidoKenny]

Hey @aliciaruru and welcome to the Community.

Sorry to see that you are having trouble with your activation.

So from what I understand here, you already have your modem?

[aliciaruru]

thank you for your reply.

Yes, I pick up the modem yesterday and the @ sign is not lit up. 

[FidoAlyson]

We'll check things out on our side

I'm sending you a PM