Frequent Internet Outage

Frequent Internet Outage

Frequent Internet Outage

asy0530
I'm a Participant Level 2

Frequent Internet Outage

Hello,

 

I am experiencing frequent (like once in an hour) complete internet outage. It also takes around 10 - 30 min to restore the internet.

 

I have tried:

- rebootin modem/router 

- factory reset router

- completely changing the router to other device

so i doubt modem/router are the problem for this annoyance.

 

June 11:10am - 2:30pm outage

June 14-15: 2am - 7pm non-stop complete internet outage

June 16: 12pm - 12:10pm, 11:20pm - 11:25pm short outage

 

 

Please, contact me either email or phone because I am losing trust for this garbage service.

3 REPLIES 3
Cawtau
Senior MVP

Hello Asy0530,

 

  Welcome to the community!

 

  It sounds like you've tried some of the basic troubleshooting steps. You would likely need to contact technical support for additional assistance. This is the community forum and not a venue intended for customer service. The technical support team would be the best suited to help investigate your issue.

 

Hope this helps 😀

 

Cheers


asy0530
I'm a Participant Level 2

Ty

khouya
I'm Helpful Level 3

Hi Smiley

I hope your service will works. Smiley