Fido internet very slow, sometimes on, sometimes off, have to unplug modem

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Fido internet very slow, sometimes on, sometimes off, have to unplug modem

Fido internet very slow, sometimes on, sometimes off, have to unplug modem several time every day. 

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Re: Fido internet very slow, sometimes on, sometimes off, have to unplug mo

Hey @Allan_776,

 

We definitely want for your service to be accessible. Does restarting the modem improve the speed? 

 

Also, have you had the chance to contact our Technical support reagrding this matter. 

 

Keep us updated.

 

Thank you. ​​​​​​​



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido internet very slow, sometimes on, sometimes off, have to unplug mo

Hi, 

 

I tried disconnect the modem and reconnect, and also tried boost the modem, but it did get improved. 

Thanks,

Allan

 

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Re: Fido internet very slow, sometimes on, sometimes off, have to unplug mo

Thanks for letting us know @Allan_776.

 

Have you tried contacting our Technical Support for additional troubleshooting? You can reach them at 1-888-236-FIDO (3436), 24/7.

 

 



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