Fido internet very slow, sometimes on, sometimes off, have to unplug modem

Fido internet very slow, sometimes on, sometimes off, have to unplug modem

Fido internet very slow, sometimes on, sometimes off, have to unplug modem

Allan_776
I'm a Participant Level 2

Fido internet very slow, sometimes on, sometimes off, have to unplug modem

Fido internet very slow, sometimes on, sometimes off, have to unplug modem several time every day. 

3 REPLIES 3
FidoDivine
Former Moderator

Hey @Allan_776,

 

We definitely want for your service to be accessible. Does restarting the modem improve the speed? 

 

Also, have you had the chance to contact our Technical support reagrding this matter. 

 

Keep us updated.

 

Thank you. ​​​​​​​



Allan_776
I'm a Participant Level 2

Hi, 

 

I tried disconnect the modem and reconnect, and also tried boost the modem, but it did get improved. 

Thanks,

Allan

 

Thanks for letting us know @Allan_776.

 

Have you tried contacting our Technical Support for additional troubleshooting? You can reach them at 1-888-236-FIDO (3436), 24/7.