Degradation in upload speeds

Degradation in upload speeds

Degradation in upload speeds

beardface
I'm a Participant Level 1

Degradation in upload speeds

beardface_0-1606320349762.png

 

last week it was great 

 

I ran a ping and got no packet loss:

64 bytes from 172.217.164.196: icmp_seq=48 ttl=117 time=23.934 ms
64 bytes from 172.217.164.196: icmp_seq=49 ttl=117 time=37.986 ms

--- www.google.com ping statistics ---
50 packets transmitted, 50 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 12.087/49.195/713.844/119.167 ms

 

In a traceroute it performs well too 

traceroute to www.google.com (172.217.164.196), 64 hops max, 72 byte packets

1  192.168.0.1 (192.168.0.1)  5.073 ms  3.572 ms  5.194 ms

2  72.140.144.129 (72.140.144.129)  19.449 ms  17.061 ms  12.171 ms

3  8078-dgw01.wlfdle.rmgt.net.rogers.com (67.231.221.13)  22.569 ms  16.805 ms  16.423 ms

4  * 3032-cgw01.wlfdle.rmgt.net.rogers.com (209.148.232.37)  27.781 ms  17.603 ms

5  209.148.233.38 (209.148.233.38)  11.804 ms  16.438 ms  16.262 ms

6  72.14.216.54 (72.14.216.54)  14.774 ms  16.214 ms  15.113 ms

7  209.85.249.15 (209.85.249.15)  17.058 ms  14.657 ms  16.031 ms

8  216.239.42.159 (216.239.42.159)  19.242 ms  16.313 ms  14.254 ms

9  yyz12s04-in-f4.1e100.net (172.217.164.196)  18.512 ms *  196.210 ms

 

DOCSIS Overview
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000QAM2566.0991140.366
2603000000QAM2565.599940.946
3609000000QAM2566.0001040.946
4597000000QAM2566.000840.946
5279000000QAM2565.500140.366
6579000000QAM2565.900540.366
7585000000QAM2566.099640.946
8591000000QAM2566.099740.946
9621000000QAM2565.9001240.946
10633000000QAM2566.0991340.366
11639000000QAM2566.0991440.946
12645000000QAM2566.0991540.946
13651000000QAM2565.9001640.946
14657000000QAM2565.9001740.946
15663000000QAM2565.8001840.366
16669000000QAM2565.8001940.366
17675000000QAM2565.6992040.366
18681000000QAM2565.5992140.366
19687000000QAM2565.3002240.946
20693000000QAM2565.0992340.366
21699000000QAM2565.0002440.366
22705000000QAM2565.0992540.946
23711000000QAM2565.0002640.366
24717000000QAM2565.3002740.366
25723000000QAM2565.0002840.946
26825000000QAM2565.6992940.946
27831000000QAM2565.5993040.946
28837000000QAM2565.5003140.946
29843000000QAM2565.1993240.366
30849000000QAM2565.199240.366
31855000000QAM2564.699340.366
32861000000QAM2563.900438.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES6.199997
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
13230000064QAM31.77036400000
23870000064QAM31.77046400000
32110000064QAM30.76013200000
42590000064QAM31.77026400000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0OPERATE0.216710.37509.600040.031532.25002K
1DISABLED0.00000.00000.00000.00000.00002K

 

1 REPLY 1
FidoJulien
Moderator

Hey @beardface

 

If you're having trouble with your upload speed, you can contact tech support at 1-888-259-3436 and they'll take a look at this with you!