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Complaint about customer service been reluctant to respond

I'm a participant level 1
I'm a participant level 1

I was using the online customer service to solve some home internet issues. There is a specialist named Rudraksh from Prince Edward Island talking to me online. He/She basically responsed in the beginning with two sentences in 5 min. Just get me waited for anther 20min with no response at all. If he thinks more information is needed from my side, he should ask me instead of play silence. 


First day with Fido internet, already regret my choice. Will go back to Bell before my bell internet is not canced already.


Former Moderator
Former Moderator

Hey @lei_wang


Welcome to Fido! We're sad to hear that your first experience wasn't a positive one and we hope things get turned around Smiley


Can you please contact customer care so they can look into this? The chat conversation can be flagged so that we continue to improve our customer service. For tech support, keep in mind you can also reach them 24/7 at 1-888-259-3436.


I hope that info helps out!