Billing

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Billing

Hi! I paid my bill on November 2nd but I see the amount of my next bill I think is including the one I just already paid ? 

 

 

*** Edited to add labels ***

Accepted Solution

Re: Billing

Hi Dounia!

 

If we receive the payment after the bill is issued in the system, it might not appear on it. If we receive the payment afterwards, the balance would be updated though the invoice amount would remain the same since the invoice is basically a picture of your account on a specific date. 

 

Have you checked if your balance reflects the payment you made?

 

 

View solution in context
Flag this to a Moderator
Message 1 of 2
1,672 Views
Highlighted
Former Moderator
Former Moderator
Solution

Re: Billing

Hi Dounia!

 

If we receive the payment after the bill is issued in the system, it might not appear on it. If we receive the payment afterwards, the balance would be updated though the invoice amount would remain the same since the invoice is basically a picture of your account on a specific date. 

 

Have you checked if your balance reflects the payment you made?

 

 



Flag this to a Moderator
Message 2 of 2
1,661 Views