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$250 charge for unreturned modem?

EvonShagoon
I'm a Participant Level 1
I'm a Participant Level 1

I had cancelled my internet service, and when I went to return my modem, they had informed me that I must pay $250 for an unreturned modem fee because I had not returned it within 5 days of cancellation. I'm wondering why I cannot return it now to avoid the cost of an unreturned fee that I had not been aware of? Please help me as I still have the Fido modem that I wish to 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @EvonShagoon,

 

That is not good, the store should have tried to fix this and take back the modem.

 

I would suggest you reach out to customer service and they can rectify the problem if you encounter any problem you can always send a private message to @FidoSolutions and one of the moderators here in the community can assist you.