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150Mbps Internet and download speed are not past 30Mbps

ccarm8
I'm a contributor level 1
I'm a contributor level 1

September 2021

Hi There,

 

Just had the internet installed this week and tested my connection via wifi and am getting low speeds 

ccarm8_0-1631133850221.png

 

When testing on my mobile phone that I lean right up against the modem I get 30 Mbps.

I unplugged the modem to reset it and tested once more and get the same results.

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10 REPLIES 10

razorblade
I'm a contributor level 1
I'm a contributor level 1

October 2021

@ccarm8 Did you ever figure out your issue? I'm getting the same trouble now but the Tech Support people can't seem to find an issue with me getting 4 mbps on a 150mbps plan. (Similar DOCSIS logs as yours)

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FidoAnthonyZ
Former Moderator
Former Moderator
In response to razorblade

November 2021

Hey @razorblade,

 

What troubleshooting was done with tech support? 



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razorblade
I'm a contributor level 1
I'm a contributor level 1
In response to FidoAnthonyZ

November 2021

Hey Anthony. Same stuff as always - reboot, unplug and reinsert coax cables, try without a splitter kinda thing.

But after a bit of convincing I was able to get them to send a tech over, who swapped the modem and it's all good now.

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FidoAnthonyZ
Former Moderator
Former Moderator
In response to razorblade

November 2021

I'm happy to hear that! 



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ccarm8
I'm a contributor level 1
I'm a contributor level 1

September 2021

And another reboot the modem again....same details on DOCSIS 

DOCSIS Logs

The DOCSIS event logs are shown here

ccarm8_0-1632854633404.png

 

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FidoStephane
Former Moderator
Former Moderator
In response to ccarm8

September 2021

Hi there, 

 

If you believe there is an issue with your Fido home internet service, please give us a call at 1888 481 3436 to speak with our internet support department. 



KAPABLE-K
MVP MVP
MVP

September 2021

Hello @ccarm8,

 

Welcome to the community!

 

You can not do a speed test via WiFi you need to do it through the ethernet cable and you will get more accurate results. The WiFi can not be used because lots of things can interfere with the signal like other electronics, microwave your neighbour's WiFi can all create noise and distort the WiFi signal.

 



ccarm8
I'm a contributor level 1
I'm a contributor level 1
In response to KAPABLE-K

September 2021

Hi There, I have to unplug my modem as it gets hung several times a day, the Up Arrow flashes quickly and all the connections as lost whether wifi or hardwired

I did a test after it rebooted (hardwired) and rceived these results below. I have the CODA-4582U.

ccarm8_0-1632771606664.png

 

Also took a snapshot of the DOCSIS logs:

DOCSIS Logs

The DOCSIS event logs are shown here

No.

Time

Type

Priority

Event

1

09/27/2021 14:39:08

82000300

Critical

Ranging Request Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

2

09/27/2021 14:39:08

82000600

Critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

3

09/27/2021 14:39:08

82000200

Critical

No Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

4

09/27/2021 14:39:08

82000300

Critical

Ranging Request Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

5

09/27/2021 14:39:08

82000600

Critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

6

09/27/2021 14:39:08

82000200

Critical

No Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

7

09/27/2021 14:39:08

82000300

Critical

Ranging Request Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

8

09/27/2021 14:39:08

82000600

Critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

9

09/27/2021 14:39:09

82000200

Critical

No Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

10

09/27/2021 14:39:10

82000300

Critical

Ranging Request Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

11

09/27/2021 14:39:10

82000600

Critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

12

09/27/2021 14:39:10

74010100

Notice

CM-STATUS message sent. Event Type Code: 7; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

13

09/27/2021 14:39:24

82000200

Critical

No Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

14

09/27/2021 14:44:30

82000900

Warning

B-INIT-RNG Failure - Retries exceeded;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

15

09/27/2021 14:44:31

82000200

Critical

No Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

 

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ccarm8
I'm a contributor level 1
I'm a contributor level 1
In response to ccarm8

September 2021

Just had to reboot the modem again....same details on DOCSIS 

DOCSIS Logs

The DOCSIS event logs are shown here

No.TimeTypePriorityEvent
109/27/2021 17:11:4882000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
209/27/2021 17:11:5074010100NoticeCM-STATUS message sent. Event Type Code: 7; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
309/27/2021 17:11:5082000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
409/27/2021 17:11:5082000300CriticalRanging Request Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
509/27/2021 17:11:5082000600CriticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
609/27/2021 17:11:5074010100NoticeCM-STATUS message sent. Event Type Code: 7; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
709/27/2021 17:11:5082000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
809/27/2021 17:11:5282000300CriticalRanging Request Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
909/27/2021 17:11:5282000600CriticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1009/27/2021 17:11:5374010100NoticeCM-STATUS message sent. Event Type Code: 7; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1109/27/2021 17:12:0582000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1209/27/2021 17:17:2582000900WarningB-INIT-RNG Failure - Retries exceeded;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1309/27/2021 17:17:2682000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1409/27/2021 17:23:2582000900WarningB-INIT-RNG Failure - Retries exceeded;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1509/27/2021 17:23:2682000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1609/27/2021 17:28:5782000900WarningB-INIT-RNG Failure - Retries exceeded;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1709/27/2021 17:28:5882000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
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ccarm8
I'm a contributor level 1
I'm a contributor level 1
In response to ccarm8

September 2021

Just had to reboot the modem again....same details on DOCSIS 

DOCSIS Logs

The DOCSIS event logs are shown here

ccarm8_0-1632853824261.png

 

0 Likes
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