150Mbps Internet and download speed are not past 30Mbps

150Mbps Internet and download speed are not past 30Mbps

150Mbps Internet and download speed are not past 30Mbps

ccarm8
I'm a Contributor Level 1

150Mbps Internet and download speed are not past 30Mbps

Hi There,

 

Just had the internet installed this week and tested my connection via wifi and am getting low speeds 

ccarm8_0-1631133850221.png

 

When testing on my mobile phone that I lean right up against the modem I get 30 Mbps.

I unplugged the modem to reset it and tested once more and get the same results.

6 REPLIES 6
ccarm8
I'm a Contributor Level 1

And another reboot the modem again....same details on DOCSIS 

DOCSIS Logs

The DOCSIS event logs are shown here

ccarm8_0-1632854633404.png

 

Hi there, 

 

If you believe there is an issue with your Fido home internet service, please give us a call at 1888 481 3436 to speak with our internet support department. 



KAPABLE-K
MVP

Hello @ccarm8,

 

Welcome to the community!

 

You can not do a speed test via WiFi you need to do it through the ethernet cable and you will get more accurate results. The WiFi can not be used because lots of things can interfere with the signal like other electronics, microwave your neighbour's WiFi can all create noise and distort the WiFi signal.

 



ccarm8
I'm a Contributor Level 1

Hi There, I have to unplug my modem as it gets hung several times a day, the Up Arrow flashes quickly and all the connections as lost whether wifi or hardwired

I did a test after it rebooted (hardwired) and rceived these results below. I have the CODA-4582U.

ccarm8_0-1632771606664.png

 

Also took a snapshot of the DOCSIS logs:

DOCSIS Logs

The DOCSIS event logs are shown here

No.

Time

Type

Priority

Event

1

09/27/2021 14:39:08

82000300

Critical

Ranging Request Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

2

09/27/2021 14:39:08

82000600

Critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

3

09/27/2021 14:39:08

82000200

Critical

No Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

4

09/27/2021 14:39:08

82000300

Critical

Ranging Request Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

5

09/27/2021 14:39:08

82000600

Critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

6

09/27/2021 14:39:08

82000200

Critical

No Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

7

09/27/2021 14:39:08

82000300

Critical

Ranging Request Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

8

09/27/2021 14:39:08

82000600

Critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

9

09/27/2021 14:39:09

82000200

Critical

No Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

10

09/27/2021 14:39:10

82000300

Critical

Ranging Request Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

11

09/27/2021 14:39:10

82000600

Critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

12

09/27/2021 14:39:10

74010100

Notice

CM-STATUS message sent. Event Type Code: 7; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

13

09/27/2021 14:39:24

82000200

Critical

No Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

14

09/27/2021 14:44:30

82000900

Warning

B-INIT-RNG Failure - Retries exceeded;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

15

09/27/2021 14:44:31

82000200

Critical

No Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;

 

ccarm8
I'm a Contributor Level 1

Just had to reboot the modem again....same details on DOCSIS 

DOCSIS Logs

The DOCSIS event logs are shown here

No.TimeTypePriorityEvent
109/27/2021 17:11:4882000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
209/27/2021 17:11:5074010100NoticeCM-STATUS message sent. Event Type Code: 7; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
309/27/2021 17:11:5082000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
409/27/2021 17:11:5082000300CriticalRanging Request Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
509/27/2021 17:11:5082000600CriticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
609/27/2021 17:11:5074010100NoticeCM-STATUS message sent. Event Type Code: 7; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
709/27/2021 17:11:5082000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
809/27/2021 17:11:5282000300CriticalRanging Request Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
909/27/2021 17:11:5282000600CriticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1009/27/2021 17:11:5374010100NoticeCM-STATUS message sent. Event Type Code: 7; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1109/27/2021 17:12:0582000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1209/27/2021 17:17:2582000900WarningB-INIT-RNG Failure - Retries exceeded;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1309/27/2021 17:17:2682000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1409/27/2021 17:23:2582000900WarningB-INIT-RNG Failure - Retries exceeded;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1509/27/2021 17:23:2682000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1609/27/2021 17:28:5782000900WarningB-INIT-RNG Failure - Retries exceeded;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
1709/27/2021 17:28:5882000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=f8:1d:0f:a1:9c:60;CMTS-MAC=00:17:10:90:ed:28;CM-QOS=1.1;CM-VER=3.1;
ccarm8
I'm a Contributor Level 1

Just had to reboot the modem again....same details on DOCSIS 

DOCSIS Logs

The DOCSIS event logs are shown here

ccarm8_0-1632853824261.png