SCAM COMPANY; AVOID

[Klaboch_123]

I've cancelled my Fido account in late May and not only was I wrongfully told that I needed to pay a month in advance, their customer service team are INCAPABLE of helping out. I've heard from THREE different individuals at three different occasions that I would receive this refund via a cheque posted to me internationally within 8 weeks. It has been 10 weeks and STILL NOTHING. What a scammy company and they require you to contact them to fix this issue. 

AVOID THIS COMPANY AND FIND ANOTHER MOBILE SERVICE.

[FidoValerie]

Hey @Klaboch_123 !

Sorry to hear about this.

Indeed, when an account is cancelled and there is a credit balance, a refund cheque is usually sent to the customer automatically.

That said, if you still haven't received yours after 10 weeks, please contact us via any of the methods listed here so we can assist you further.