New activation question

[danpc]

Hi,

Yesterday I wanted to activate a new line online but the system gave me an error and so I contacted customer service by chat. Now I receive an email saying I need to pay 70$ activation fees. The reason I bought online is to avoid those fees. The agent didn't even transfer my phone number. I asked for an eSIM and now I see that they are sending that with Purolator. How do you ship that? I thought it will work the same day, that's why I asked for an eSIM. If I knew I had to pay so much to activate I could have gone to a store and had my number transferred and given a SIM card right away. The agent didn't tell me it will cost. I just contacted support because of the error on your site. Considering this, I was hoping I could get those fees cancelled since I did everything I could to buy online to avoid the fees, like it says on your site. Am I right? Thank you!

[Cawtau]

Hello Danpc,

  Welcome to the community!

  Sorry to hear you were unable to activate your services online. However, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor are we in any position to address your matter. If you would like to discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers