Can't make or receive calls/texts on the Fido home and cell phones since Friday Sept. 1st '23; Jack said there's a issue in our area, N0L 2P0.
What is the problem and when can we get our services back? The cell phone screen says: 911 emergency only.
Solved! Go to Solution.
The issue was resolved this morning I suppose as I didn't try the phones till after 12 noon today. The nearest Fido/Rodgers store is 40 minutes away, in London, ON. If there's a next time, I'll try there. I did reach a 'specialist' who acknowledged the problems and offered to help.
Welcome to the community!
Since you are experiencing the same thing on your Fido home phone and there are no reported issues in the area, I would suggest you contact customer service and have them look into your account, since your phones are down I would suggest you contact them either by chat or through social media, you can get the direct links here.
You can also try visiting a Fido corporate location and have them look into your account.