extremely unprofessonal and super slow, he/she spent an hour's time to type up a few messages, more time is to make me to wait while he/she checking into it, at the 1 hour mark, this person finally finished the check then gave me completely false information saying that I have a contract so I can't upgrade or change my plan.
And this is after I reminded him/her that I have two months' left and I will be paying the device off now on my next bill, he/she still repeated the same nonsense.
Then I got hung up as he's refusing to transfer me to the supervisor. My chat went for 1 hour for nothing. I will be porting out my phone # after this. Bye, fido!
You suck!!
