I recently reached out to customer care live agent to suggest some plans that were more affordable than my current one. The specialist told me about a $34/month with 10gb data plan which sounded good so I agreed to change my plan. However when I received an email with the confirmation, it said the plan was $54 instead of $34. It sounded very confusing to me so I contacted them again to ask what the problem was. They said it was a misunderstanding and apologised. I also kindly asked them to change my plan back to what is was before which they agreed to. I received a new email saying I will be charged an additional $15 to change my plan with a specialist. I want to know how it is my fault and why do I have to pay this extra money for their mistake. I want some explanation for this from the customer care services.
