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Community Manager (Retired)
Community Manager (Retired)



Hey everyone!


*** NOTE ***

As of Feb. 1, 2018, we’re switching our device protection program to a new provider, Brightstar, who’ll have your back should something happen to your device. On top of providing the kind of protection you’re used to, they have some amazing new features! Your monthly service fee and other aspects of device protection will remain the same but, as part of this transition, you’ll no longer have access to the Soluto app. Check out the features and new terms & conditions of your Device Protection plan at today (current conditions still apply to incidents that occur prior to Feb. 1, 2018).



Remember when cell phones were used to call people and send an occasional text? A lot has changed since then… Now we use them to connect with friends, browse the web, watch videos, listen to music, text, take awesome pictures, get directions and so much more… We use them for pretty much everything. So needless to say it must be an awful feeling to see a shattered screen after dropping your phone or then again seeing it take a swim.


Good news though, you can relieve a lot of that stress if you have Device Protection. Replacing a device is a huge pain and can be pretty expensive, too. With Device Protection, get a replacement device, added security and dedicated support in case of accidental damage, loss or theft (in select provinces). As always, if your wireless device isn’t working as it should, bring it into a participating Fido store. If the manufacturer's warranty is still valid, we'll send it for repair and give you a courtesy device to use in the meantime.


Here’s the nitty-gritty:

  • To be eligible, you have to sign up to Device Protection within 15 days of a new activation or upgrade.
  • All devices are covered including Apple, non-Fido and select Fido devices, and standard accessories including battery, charger, SIM card and memory card. Fido Prepaid are not eligible.
  • You can cancel it at any time.
  • Replacement devices may be new or refurbished versions of the same or comparable model and all come with a 12-month warranty
  • Limit of two replacements during a 12-month period.
  • Depending on your device model, a service replacement fee of $25, $80, $120 or $200 will be charged when you make a request to replace your device. A full list of Service Replacement Fees by model is available at


Requesting a replacement is easy. You can do it online or by calling 1-866-327-3399. Just make sure that it’s within 30 days of the accident.


Get all the info and full details here.


So keep your mind at ease thanks to Device Protection, and remember to back up your personal info (pictures, contacts, etc.). It’s best to be proactive instead of waiting for something unfortunate to happen.


Let us know if you have any questions!



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