cancel
Showing results for 
Search instead for 
Did you mean: 

Usage data unavailable in app

Mathew3
I'm a Participant Level 1
I'm a Participant Level 1

557AFCEA-993E-40E9-8E91-7A7087457625.png

Switched carriers earlier today and once my account was set up and I had access to the app I was able to view my data usage immediately. However, a few hours later the ui presents me with an error and won't display usage. I have tried reinstalling the app on my iPhone and turning wifi off to no avail. Extremely frustrating and it looks like a common problem. Any solutions? 

2 REPLIES 2

khouya
I'm Qualified Level 1
I'm Qualified Level 1

Hi!

Please wait at least 24 hours, the usage will be fixed Smiley

Have a nice one Smiley

best.png

 

FidoAnthony
Moderator
Moderator

Hey @Mathew3,

 

Welcome to the Community! 

 

That's definitely odd. We can definitely look over the situation with you. To get started, you can reach out to us on these channels and we'll take it from there! :grinning_face: