Fido My Account - iPhone - Your session timed out error

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I'm a Participant Level 3 SkGold
I'm a Participant Level 3

Fido My Account - iPhone - Your session timed out error

Hello,

 

I am getting “Your session timed out” error  on the My Account app, on iPhone, every single day. Then app stuck an never loads.

 

The only fix I found is to delete the app and install it again; but I need to do this several times a day. It is very annoying.

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Re: Fido My Account - iPhone - Your session timed out error

Hey @Thrasher

 

Welcome to the community Smiley

 

Are you on the latest version of the app?  Also, did you try deleting the app and then download it again?  Doing that often helps in these situations.

 

Keep us posted!



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Re: Fido My Account - iPhone - Your session timed out error

Hey @Thrasher

 

Did you have a chance to try following the steps I gave you?

 

Let us know! Smiley



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I'm a Participant Level 1 jessicatonkin
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Re: Fido My Account - iPhone - Your session timed out error

Hi there,

I'm having the same issues. I just downloaded the app 2 days ago (and newest version of iOS), and I put my number in, receive the code, and put that code in and click on "authorize me" and it continues to say that my session has expired.

I've deleted and re-added the app multiple times, and turned my phone on and off.

I am able to login in if I say I don't have a Fido number, and then I think I login via my internet access - but the app itself doesn't seem to be working.

 

Any help would be greatly appreciated.

Thanks!

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Re: Fido My Account - iPhone - Your session timed out error

Hey @jessicatonkin

 

Welcome to the community Smiley

 

It seems like you already tried the troubleshooting you could do on your side.  I'll send you a PM so we can take a look at this together.

 

Talk to you soon!



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