Fido My Account app asking for e-mail validation

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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Fido My Account app asking for e-mail validation

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?

Accepted Solution

Re: Fido My Account app asking for e-mail validation

 

Hi everyone,

 

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

 

Your patience is much appreciated Smiley

 

 

View solution in context
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I'm a Participant Level 3 brbo
I'm a Participant Level 3

Re: Fido My Account app asking for e-mail validation

Add another app. user that attempted all options offered just too try and still no dice.....

 

Please resolve and advise thank you.

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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

Hey @brbo,

 

We're still working on a resolution. In the meantime, please log in from a mobile browser or desktop directly on Fido.ca.

 

Thanks for your patience Smiley



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I'm a Participant Level 1 gonzalosh84
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

i cant log in to my fido app i tried 2 times today but no luck and i got a  message "Validation required please visit fido.ca and complete your email validation". i already done uninstalling the app rebooting the phone then reinstalled but the same message.  i can log in to fido.ca though. thanks

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Re: Fido My Account app asking for e-mail validation

Hey @gonzalosh84

 

Welcome to the Community Smiley 

 

I've moved your message here since it's on the same issue. We're still working on a resolution but we'll update this thread as soon as we have more info. 

 

Don't hesitate if there's anything we can help with in the meantime! 



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I'm a Participant Level 1 Jghadban
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

I'm still having this issue and it's February.  Is there a solution for it ?

 


 

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I'm a Participant Level 1 redheadpt
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

I'm also having the same issue. How we will be notified when a fix is in place?

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Re: Fido My Account app asking for e-mail validation

Hey @Jghadban and thanks for reaching out.


Our support team is still working on this.


As soon as we have news, we will update this thread.

 

 



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I'm a Participant Level 1 Baddie
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

It won't let me long into the app but I can long in online.Ive tried everything.What do I do.

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Re: Fido My Account app asking for e-mail validation

Hey @Baddie!

 

I moved your post here since it's about the same subject.

 

Don't worry! As you can see in the solution above, we're working on this. 

 

We'll post an update when we have news! 



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I'm a Participant Level 2 parse
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Hi Fido 

any updat how long we have to wait to access our account with email login? 

 

Almost 3 month over and Fido unable to come with any solution why New user unable to login with Fido Myaccount application, each time we try to login it asking for velidation email. 

 

You have to come with update and provide solution . Many user waiting for  update. IT team of Fido working since last 4 month to resolve login issue for new user who create account after December 6 th 2017 ant still no solution. You have to address this as top priority and this issue suppose to address to management too. 

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