The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?
Solved! Go to Solution.
01-03-2018 07:34 PM
If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.
Your patience is much appreciated
i cant log in to my fido app i tried 2 times today but no luck and i got a message "Validation required please visit fido.ca and complete your email validation". i already done uninstalling the app rebooting the phone then reinstalled but the same message. i can log in to fido.ca though. thanks
Welcome to the Community
I've moved your message here since it's on the same issue. We're still working on a resolution but we'll update this thread as soon as we have more info.
Don't hesitate if there's anything we can help with in the meantime!
any updat how long we have to wait to access our account with email login?
Almost 3 month over and Fido unable to come with any solution why New user unable to login with Fido Myaccount application, each time we try to login it asking for velidation email.
You have to come with update and provide solution . Many user waiting for update. IT team of Fido working since last 4 month to resolve login issue for new user who create account after December 6 th 2017 ant still no solution. You have to address this as top priority and this issue suppose to address to management too.