Fido App stop working

[Kikyo]

I have been using the Fido App for a very long time to check my data usage. It has been very reliable for me and I really like the app. However recently the app stopped and wants me to reenter my number but I can not proceed past this error:

"Account Info Not Available; we can't retrieve your account info here. Please visit Fido.ca to log in".

[KAPABLE-K]

Hello @Kikyo,

The new Fido app requires Android 5.0 and up since you are still running Android 4.2 it could be the reason it's not working for you, as newer OS comes older API is no longer supported. 

[FidoPierre]

Hey @Kikyo, 

Just adding a little correction here, the system requirements for the My Account App should still be Android 4.0 and higher. In this case, however, we do however recommend always making sure to update to the latest version of the App itself for the best user experience. 

Can you also confirm with us if you've tested this login both on and off Wi-Fi?