Cannot pay my bill from Android Fido app

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I'm a Participant Level 3
I'm a Participant Level 3

Cannot pay my bill from Android Fido app

Hey, i tried to pay the bill from Android Fido app, but after entered correct CC info, the Continue button still greyed out, would let me proceed.. pretty sure i used correct card info, cuz i ended up paid it thru the website with exact same info.. is it a known issue?

 

App Version 3.6.1.4(1216)

 

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Re: Cannot pay my bill from Android Fido app

Hey @arronkar

 

Everything should work on the Fido App, so let's investigate!

 

  • What device are you using exactly?
  • Do you have the latest OS upgrade installed on it?
  • What type of credit card were you using?

 

If you remove the application completely and install it again, does it persist?

 

Let us know Smiley



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Re: Cannot pay my bill from Android Fido app

Hey @arronkar,

 

Were you able to make the payment finally? Keep us posted if you've had this resolved. 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Cannot pay my bill from Android Fido app

No, i can't. Continue button still grey out in the app

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I'm a Participant Level 3
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Re: Cannot pay my bill from Android Fido app

@FidoCharles @FidoClaudia 

 

  • What device are you using exactly? Pixel 3
  • Do you have the latest OS upgrade installed on it? Yes
  • What type of credit card were you using? Tried Master and Visa, none of them works

Re-installed the app already, still not working. "Continue" button is grey out, pretty sure card info is correct

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Re: Cannot pay my bill from Android Fido app

Thanks for letting us know @arronkar

 

Can you confirm if you've tested it on Wifi, or were you connected to our network? 

 

If you can test both it would be appreciated! 



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Re: Cannot pay my bill from Android Fido app

@FidoRachel it's nothing to do with the connection, but yes, i can confirm the network is working, tried on wifi and lte

 

let me ask you a question, how could I log in to my account via the app if there's no newwork connection?

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Re: Cannot pay my bill from Android Fido app

Hey @aronkar 

 

To answer your question, it's not possible for you to log in you Fido app without a network.


The reason we asked you this question is to know if this problem happened while you were using the Fido network and WI-FI as well.


Using your app on WI-FI would be using it on a different network then Fido's. I would like to take a closer look at your account to see what's going on.


I'm sending you a PM to get this looked into. Talk to you soon. 



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