roam in Mexico and the Caribbean $20 for 30 days March break promotion

[jennyliu]

Do you guys receive that promotion by email?  So the roaming includes to use the existing data plan in Mexico and Caribbean for only $20 for 30 days?

[Fid0User106]

Yeah this was insanely frustrating. I saw a pop up on the add and misclicked now I'm charged $20. We should really have a confirmation for this. Trying to contact live chat to refund this is also another level of frustration. 

[GuyHerrington]

Is COsta Rica included? I try to see terms and conditions,a nd countries included in "Caribbean Roam" now Im worry if its inlcuded or will i be charged $16 a day... Im here for a month

[Cawtau]

Hello GuyHerrington,

  Welcome to the community!

  Unfortunately, I was not offered that particular promotion so I do not have access to the full details for the promotion. However, according to the additional details provided by another community member here, it appears as though Costa Rica is not considered an eligible destination for that promotion.

Hope this helps 😀

Cheers

[willjdsouza]

I am traveling to Mexico and this appeared on the app. I clicked it thinking that it would give more details but it automatically accepted the offer. Is it automatically 30 days counting from you? Click it or is it from when you start your roaming? 

I am skeptical of services provided by Rogers. So I want to be clear if it's a $20 flat fee for 30 days of Roam like home

[willjdsouza]

Also, if anyone can confirm if the add-on will go away after the 30 days, I don't want to be charged $20 every single month for this

[jennyliu]

Once you accepted, it will show in your myService that there's expired date and indicated it's one time fee.  30 days is counted from the date you accepted the offer

[willjdsouza]

I also understand this is Fido and not Rogers but it's the same thing. Let's be serious

[Andrew1962]

I've contacted Fido about this. They say it's targeted marketing. Different rules .

My view is  "Getting an offer" means receiving a formal proposal for a job, contract, or other opportunity, while "accepting an offer" means agreeing to the terms of that offer and confirming your intention to move forward with it; essentially, saying "yes" to the opportunity presented.

Point being you can't mix "Get Offer" and Accept Offer in the same pop up button.  "Get Offer" means exactly that. You get something; an offer with the details and terms before you accept them.  Once you agree, then you accept. Getting an offer and accepting an offer on the same  pop-up button just dosen't make sense legally or ethically. But I suppose targeted marketing is the wild west. Still waiting for a refund, but not too hopeful.

Here is my markup of what this pop-up should look like, what do you think?

[willjdsouza]

Yes agree. As much as i actually want this promo it was misleading, I thought by clicking it I would see more details but sure it automatically accepted it. 

It's a troubling UX and a bad UI

[jennyliu]

It's already said 'Select Get this offer' and it will gets activiated instantly, i.e. starting to count 30 days

[willjdsouza]

Sure, but I don't know the terms and the conditions of the offer. They don't give those details properly. It's misleading for those who want to understand more. These are basic UI principles

[Andrew1962]

"Get this offer" button was bigger 

[Andrew1962]

Just an update. I received a call from the "Office of The President" (That's Fido, not Washington)  I missed the call on Sunday, but called support today and was able to resolve this. Kudos to the support staff and the The support consultan who's name eludes me. Still waiting for the survey so I can give her a 10 out of 10.  The support call was routed to a Fido support consultant on a small island somewhere off the coast of South Africa. Whoever you were great job , thanks!

[alex03e28108924]

I fell for this. I wanted to see the offer details. I will phone them and see what they do to resolve this issue. I feel scammed. 

[Andrew1962]

Yes I received it. What a great deal !! Clicked it thinking the next page would give more details and a start date. Nope. Just Bazinga... charged to my account as quick as that.

Too bad I'm  leaving in three weeks. I would assume most people would plan things ahead of time. I suppose that's why it's 30 days. Gives you time to bracket your vacation dates.  Guessing I'm out of luck ; it will run out half way through our vacation. Then it's 15 bucks a day for a week. Forget that, I'll remove the sim for the remainder.

I Should of read the fine print first. Wait there was no fine print first. Just "This offer gets activated instantly". And being human, my mind was thinking after  you click "Get this Offer" and read the fine print and say OK charge my account.  But nope. Bazinga. Charge'em first, let them read the fine print and ask questions later. 

Good news is; when I call support tomorrow and they ask me "did you read the fine print before you accepted?" I can say without a doubt "Nope". 

I suppose this is irreversable non refundable and the 30 days can't be changed to start when I actually leave. 

MVP's at FIDO ... can't you add a second pop-up outlining the fine print and start dates? and a big "Are You Sure, your account will be billed instantly" pop up? or was this done on purpose, sort of like the candy bars at the supermarket checkout lines for all the impulse buyers? 

My advice  is , before you accept any offer read the fine print...correction ....I mean read the community forums.

Bon Voyage all.

[jennyliu]

Yes, it said when click accepted the offer, it will charge you right away in your next bill.

[Cawtau]

Hello Andrew1962,

  Welcome to the community!

  Sorry to hear of your situation regarding the premature activating of that promotion.

---

@Andrew1962 wrote:

...MVP's at FIDO ... can't you add a second pop-up outlining the fine print and start dates? and a big "Are You Sure, your account will be billed instantly" pop up? ..

---

  We don't actually work for Fido. We are fellow customers who like to share the information we have accumulated. We unfortunately would not be in any position to alter the way promotions are offered.

  If you would like to share your suggestion, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[Andrew1962]

Thank you. Yes this helps. 

[jkw12]

Hi, How can I cancel it? I thought it would just add to my cart and be used later. 

[jennyliu]

I think after you accepted, you cannot cancel it.