roam in Mexico and the Caribbean $20 for 30 days March break promotion

[jennyliu]

Do you guys receive that promotion by email?  So the roaming includes to use the existing data plan in Mexico and Caribbean for only $20 for 30 days?

[KAPABLE-K]

Hello @jennyliu,

I did not receive a text or e-mail, however, it does pop up when I log in to my account, if you have been targeted for this offer you will have to activate it to pay the $20 for the 30 days.

$20 for 30 days roaming offer

[Cawtau]

Hello JennyLiu,

  Welcome to the community!

  Firstly, you should note the forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be apprised of all potential promotions available.

  I personally have not received that promotional email. I have also not been able to locate any reference to that particular promotion. As well, it does not appear on their Promotions page. However, that does not necessarily mean the promotion is not valid. It may be a targeted promotion only available for some customers.

  If you would like to verify that promotion, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[jennyliu]

I did call Customer Services but they could not answer my question  

[Cawtau]

Hello again,

  As Kapable-K has shown, that particular promotion does appear to be targeted and indeed a valid offer. In light of another community member's post, it should be noted that promotion likely does not extend to cruises. As far as I am aware, any usage while underway at sea would be on pay-per-use basis and likely to be quite costly due to Wireless Maritime Services (WMS).

Hope this helps 😀

Cheers

[jennyliu]

I will be in Mexico a few days so I want to use this plan.  Just want to know the data limit, or it's to use my existing data plan.