I've contacted Fido about this. They say it's targeted marketing. Different rules .
My view is "Getting an offer" means receiving a formal proposal for a job, contract, or other opportunity, while "accepting an offer" means agreeing to the terms of that offer and confirming your intention to move forward with it; essentially, saying "yes" to the opportunity presented.
Point being you can't mix "Get Offer" and Accept Offer in the same pop up button. "Get Offer" means exactly that. You get something; an offer with the details and terms before you accept them. Once you agree, then you accept. Getting an offer and accepting an offer on the same pop-up button just dosen't make sense legally or ethically. But I suppose targeted marketing is the wild west. Still waiting for a refund, but not too hopeful.
Here is my markup of what this pop-up should look like, what do you think?
Hello Andrew1962,
Welcome to the community!
Sorry to hear of your situation regarding the premature activating of that promotion.
@Andrew1962 wrote:
...MVP's at FIDO ... can't you add a second pop-up outlining the fine print and start dates? and a big "Are You Sure, your account will be billed instantly" pop up? ..
We don't actually work for Fido. We are fellow customers who like to share the information we have accumulated. We unfortunately would not be in any position to alter the way promotions are offered.
If you would like to share your suggestion, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps š
Cheers
Hello Yorkdale,
Welcome to the community!
As mentioned in my earlier reply in this thread, you should note the forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be in any position to help manage your add-ons.
Unfortunately, I'm not sure whether they will be able to adjust the dates for that promotional offer. I understand you may have heard stories about customer service. However, it should be remembered that many people who have had positive experiences do not tend to search out forums to praise the service they receive. As such, online perception is often rather skewed towards the negative. Personally, I have been quite impressed with the customer service I have received. I had recently had to switch my elderly aunt's pre-paid service to post-paid after the service was discontinued. They were very understanding and helped to restore her service with a migration offer which was actually better than expected.
If you would like to discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps š
Cheers
Hello JennyLiu,
Welcome to the community!
Firstly, you should note the forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be apprised of all potential promotions available.
I personally have not received that promotional email. I have also not been able to locate any reference to that particular promotion. As well, it does not appear on their Promotions page. However, that does not necessarily mean the promotion is not valid. It may be a targeted promotion only available for some customers.
If you would like to verify that promotion, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps š
Cheers
Hello again,
As Kapable-K has shown, that particular promotion does appear to be targeted and indeed a valid offer. In light of another community member's post, it should be noted that promotion likely does not extend to cruises. As far as I am aware, any usage while underway at sea would be on pay-per-use basis and likely to be quite costly due to Wireless Maritime Services (WMS).
Hope this helps š
Cheers
