Hello Yorkdale,
Welcome to the community!
As mentioned in my earlier reply in this thread, you should note the forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be in any position to help manage your add-ons.
Unfortunately, I'm not sure whether they will be able to adjust the dates for that promotional offer. I understand you may have heard stories about customer service. However, it should be remembered that many people who have had positive experiences do not tend to search out forums to praise the service they receive. As such, online perception is often rather skewed towards the negative. Personally, I have been quite impressed with the customer service I have received. I had recently had to switch my elderly aunt's pre-paid service to post-paid after the service was discontinued. They were very understanding and helped to restore her service with a migration offer which was actually better than expected.
If you would like to discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello JennyLiu,
Welcome to the community!
Firstly, you should note the forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be apprised of all potential promotions available.
I personally have not received that promotional email. I have also not been able to locate any reference to that particular promotion. As well, it does not appear on their Promotions page. However, that does not necessarily mean the promotion is not valid. It may be a targeted promotion only available for some customers.
If you would like to verify that promotion, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello again,
As Kapable-K has shown, that particular promotion does appear to be targeted and indeed a valid offer. In light of another community member's post, it should be noted that promotion likely does not extend to cruises. As far as I am aware, any usage while underway at sea would be on pay-per-use basis and likely to be quite costly due to Wireless Maritime Services (WMS).
Hope this helps 😀
Cheers
Hello Tynathan,
Welcome to the community!
Unfortunately, I was not offered that particular promotion so I do not have access to the full details for the promotion. However, according to the additional details provided by another community member here, it appears as though Trinidad and Tobago are considered eligible destinations for that promotion.
Hope this helps 😀
Cheers
