March 2023
Local SIM Card Installation -
When I arrived at the Philippine airport, I gave my tablet to a Smart rep to install a local SIM card. When done, they gave me my tablet back plus the old SIM card, supposedly, a Fido SIM card. I used the tablet everyday for 30 days that I was there thinking all the while that I was using a local SIM. When I returned to Canada, I was changing back the SIM card when I realized, it was a Bell SIM but installed it anyway thinking maybe it's the same as Fido. But the tablet had no service. Had to go to the Fido store to have a Fido SIM installed.
I believe I have been scammed. My Fido bill shows roaming charges every day for all the days that I was in the Philippines! The SMART rep had taken my Fido SIM card and replaced it with a non-functioning Bell SIM and used the Fido SIM card to rack up roaming charges!
For those traveling to the Philippines and maybe any other countries --- here's my advice: buy a local SIM card but install it yourself. That way, you can be sure your native SIM is safe with you.
Shame on those SMART reps in the Philippines!!!
April 2023
Hello @ManilaSmart4,
Sorry, to hear what happen to you and thank you for letting the community know to be more vigilant when having someone change the SIM card in their device when traveling.