"Initialization Failed" on my Blackberry Curve....?

"Initialization Failed" on my Blackberry Curve....?

"Initialization Failed" on my Blackberry Curve....?

SOLVED
beckisaurus
I'm a Participant Level 1

"Initialization Failed" on my Blackberry Curve....?

I recently took out my SIM card and used it in another phone, just to see if the phone would work with Fido. When I took it out and tried to put it back into my Blackberry, the top of the screen read "initialization failed" and the network bar just read SOS in red letters. What is this, and how should I fix it? Sad

 

 

***Edited to add labels***

 

Accepted Solution

Re: "Initialization Failed" on my Blackberry Curve....?

Solved by Community Manager

Hey beckisaurus,

 

Since your BB PIN would not be carried over from one phone to the other, the system tries to re-provision the phone when you insert your SIM card into it (only with BlackBerry's). If you have an account on www.fido.blackberry.com then you can click on Change device, enter your IMEI and PIN and you will be all set. If you do not have an account there, you will need to call our technical support team so that they can fix it for you. They can be reached at 1-888-481-3436.

 

Hope this helps!

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1 REPLY 1
FidoStephen
Community Manager

Hey beckisaurus,

 

Since your BB PIN would not be carried over from one phone to the other, the system tries to re-provision the phone when you insert your SIM card into it (only with BlackBerry's). If you have an account on www.fido.blackberry.com then you can click on Change device, enter your IMEI and PIN and you will be all set. If you do not have an account there, you will need to call our technical support team so that they can fix it for you. They can be reached at 1-888-481-3436.

 

Hope this helps!