promo code not applied

[nely30]

I received a letter from fido saying that if I go back with them they will only charge me $35 a month with 20ggb of data plus 5 hrs extra per month and even told me that my other family member can have that discount too if we moved back to fido, so ofcourse its a great deal so we move to fido. And now I'm so upset ' when i saw my bill the discount is not applied and charged me for $55 a month plus tax and the agents can't help me ' they said they can't find the promo applied on my accounts. I dont want to oay $55. 

[FidoKenny]

Hey @nely30  

This is definitely not the experience that we want for you. We understand how important it is for you to receive your offer.

We will need access to your account in order to verify the details of what was offered.

You can find all the ways to reach us here.