new phone won't turn on

[valerie24]

my freshout of the box will not turn on at all, i did the new sim card and still nothing

[KAPABLE-K]

Hello @valerie24,

Welcome to the community!

Did you plug it in and let it charge? If you did does it show it is charging? 

If it is not turning on at all you can have it replaced Fido does offer a 15-30 days satisfaction guarantee depending on which channel you got the device, you can get more information here.