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new phone trouble Huawei P30

Charlee1
I'm a Participant Level 1
I'm a Participant Level 1

I have a new huawei P30 (refurbished) I am trying to set up this phone which arrived today. It is stuck on the "checking for updates" function. It is connected to the internet. nothing happens except endless circles. I cannot get past this page to a home screen. I have restarted, tried with and without the sim card. Only endless circling on the screen.

1 REPLY 1

ravedave2
I'm Helpful Level 3
I'm Helpful Level 3

turn off the phone
hold Power and Volume UP until it boots into recovery mode 

try the Wipe options

reboot

cross your fingers it works!