Last week (Nov 11, 2021) I decided to upgrade my current iPhone to a new iPhone 13 128Gb.
I went to a retail store and I also called 611 to understand what my options were. In both cases, I received the same pricing options and I finally decided to order it only because I would save the $50 activation fee charged at the store. More importantly, the agents at the store mentioned that I would get the phone within 2-3 business days.
Last night I called 611 to understand what was the order status and a reference number was created. The agent mentioned that I would get it today (third business day) or tomorrow (4th business day).
Today, I've received an email saying that my phone will be shipped within the next 4 weeks. Once I received this email, I called again 611 to understand what happened. I was told that I would get the phone in around 2 weeks. No options were given to reduce such long wait time.
Why I was told I'd get the phone in days and then now it has turned into weeks? If I would have been notified of such delay, I would have decided to either not order it online or I'd have get it at a store. Fido is giving me different information (days, 4 weeks, 2 weeks). What can be done to reduce such wait time? Can I change the model/color of the iPhone?
Please provide options to your customers. I ordered the phone because of the short wait time I was promised and now, after I paid, I do not know when I will get it
