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galaxy charge icon says its charging when not plugged in

ppi
I'm a Participant Level 1
I'm a Participant Level 1

Hello I have a galaxy nexus and it has issue with charging it says it is when not even plugged in

 

***Edited to add labels***

1 REPLY 1

FidoJudhy
Former Moderator
Former Moderator
Hey ppi!

It seems as though there may be an issue with your USB port, as though it thinks that it's still plugged in to a USB cable while it isn't. If a factory reset does not help, I would suggest that you go to a Fido store to benefit from the Repair and Loaner program.

A representative will be able to look into it with you and if needed, he will also be able to send your phone in for repair.

To find the nearest store from you which offers this service, please click on the following link:

http://www.fido.ca/storelocator

Please make sure that you click on the check box next to Repair and Loaner service in order to only find the stores which offer it.

Let us know how it goes!