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Wrongly received msg from FIDO

I'm a participant level 1
I'm a participant level 1

I am so confused about the msg i received today, when i was in my school in north burnaby, almost 200km away from the boundary, i received a msg from fido. it is from 5000, saying Fido welcomes you abroad! Our travel packs ......


I am so confused, is there anyone who can explain it to me?



Community Manager (Retired)
Community Manager (Retired)

Hi liuyu19890426,


You must contact customer service to have a restriction added to your account that will prevent any connection to a US tower. I would suggest this if you do not travel to the US frequently.


You can call them free of charge at 611 from your Fido or 1-888-481-3436 from any other phone.


Hope this helps.

I'm a contributor level 2
I'm a contributor level 2
I would like a restriction added to my account to prevent any data connection to any tower

I'm helpful level 3
I'm helpful level 3

You picked up another tower even if it was just breifly...

Not applicable
I get that a lot too, i work near the quebec / ontario border. Sometimes there is a delay, i get the message after i been 2 hours away from the border. no big deal,