Whatsapp no connection for calls

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I'm a Contributor Level 2 reemzl
I'm a Contributor Level 2

Whatsapp no connection for calls

using my FIDO network doesn't allow me to make any whatsapp calls or recieve calls, it shows "connecting" but doesn't actually connect. it works fine when I'm on wifi, therefore its not my phone that is an issue (s10 plus) this has happend before, I called fido about 5 times they keep telling me to try various things including APN changes which i also followed (when I change the APN

anyone else having the same issue?

 

 

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Re: Whatsapp no connection for calls

Hello @reemzl,

 

I can confirm the problem is not with Fido network, I actually experience this problem and if you search it you will see the problem is with Whatsapp. 

 

If you turn off your data saver on the phone the calls will go through as normal, for some reason Whatsapp is having this issue when data saver is on and even if you tell the phone to allow data to Whatsapp all the time it still won't connect but once data save is off it will work.

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Re: Whatsapp no connection for calls

@reemzl Like I mentioned before the problem is not with Fido network, the problem started with WhatsApp after Android 10 and when data saver is enabled. The problem is either with WhatsApp or with Android 10 it hasn't been figured out as yet. 

 

I have a Pixel 3XL and a Galaxy S10 and both won't connect when data saver is enabled I tested on a Galaxy A8 Android 9 with data saver enabled and the calls connect.

 

Since you did not get the phone from Fido make sure the APN settings are correct You can get the required info here.

 

Uninstall WhatsApp then reinstall this time do a new setup don't do a restore and keep data saver off and see if the problem goes away.

 

If the problem is still there then I would suggest you do a factory reset and do a new setup, not a restore double-check the APN settings and keep data save off install WhatsApp and test.



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I'm a Contributor Level 2 reemzl
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Re: Whatsapp no connection for calls

Thank you,

 

I have done all of the above, reset my network yesterday evening and its working again.

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Re: Whatsapp no connection for calls

@reemzl, keep us posted if it stops working again.



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